Measure today’s Customer Experience. Anticipate tomorrow’s market demands.
UpVenta: Passion for Research
At UpVenta, research means more than collecting numbers. For us, it is about understanding people, behaviors, and the factors that drive decisions. We design tailored programs of evaluation, analysis, and consulting, helping brands remain relevant, agile, and truly customer-focused.
Our team combines modern methodologies with intuitive reporting platforms, so that every insight becomes actionable, measurable, and easy to use.
Continuous transformation of customer experience
Not long ago, delivering a “good experience” meant optimizing just a few touchpoints. Today, consumer behaviors shift rapidly, and decisions vary across channels and contexts. Organizations need clear and objective insights into how their products and services are perceived in this evolving landscape.
UpVenta delivers research based on real data, enabling precise interventions at key moments and facilitating decision-making to improve the consumer experience. We believe valuable research should provide clear answers, not raise more questions, especially in a rapidly shifting consumer market.
%
of customers consider customer service important when choosing brand loyalty
Accenture
%
of consumers say they are more loyal to brands that understand their individual needs and preferences
McKinsey&Company
%
of companies consider customer experience a key competitive differentiator
Deloitte
We help companies anticipate tomorrow’s market needs by understanding and improving today’s customer experiences.
Research
We combine qualitative and quantitative methods with digital technology to understand your market, customers, and competitors. The result: insights that are visual, practical, and easy to share across your teams.
Consulting
We identify barriers, translate data into action, and prioritize solutions. Our consulting transforms research findings into clear strategies that support marketing, sales, and customer engagement.
Training
We design training programs tailored to your teams, focused on practical skills such as active listening, communication, and customer orientation. The outcome: stronger interactions and consistent, positive experiences.
Our Services
We use both traditional and innovative market research techniques to measure attitudes, perceptions, and expectations. Our portfolio covers the entire customer and patient journey, from retail execution to digital touchpoints.
- Mystery Shopping
- Retail Audits
- Price Monitoring
- Competitive Analysis
- Patient Experience (PX)
- Customer Experience (CX)
- Training
Mystery Shopping
We evaluate, from a real customer’s perspective, how your staff interact, how products are available, and how service standards are applied. You receive an objective view of compliance and execution across locations and channels.
Retail Audits
A detailed analysis of in-store execution: stock levels, product placement, promotional visibility, and brand standards. We deliver photo evidence and clear recommendations for immediate adjustments.
Price Monitoring
We track price changes offline and online, SKU by SKU. Weekly reports and alerts allow you to react quickly, adjust your pricing policy, and protect your margins.
Competitive Analysis
We compare products, prices, distribution, and promotional strategies to uncover what competitors are really doing. Insights are turned into actions that keep you one step ahead.
Patient Experience (PX)
In healthcare, patient perception impacts satisfaction, treatment adherence, and reputation. We measure PX through surveys, interviews, and mystery visits, and provide recommendations to deliver consistent, patient-centered care.
Customer Experience (CX)
We map and evaluate the entire customer journey, online and offline. Using NPS, CSAT, CES, and mystery shopping, we highlight friction points and provide strategies for loyalty and growth.
Training
Customized training programs for your front-line and back-office teams. We focus on communication, service standards, and the practical use of insights, supporting a genuine “customer-first” culture.
” Information is the soul of all businesses.”
Daniel Defoe, 1700
This is the principle that guides us: fewer assumptions, fewer errors, more clarity through data.
Be part of a dynamic community that delivers real value through impactful insights.
Interested in working with us or discussing a potential project?
Contact one of our consultants to learn how we can support your business.