• Services
    • Mystery Shopping
    • Retail Audit
    • Price Monitoring
    • Competitive Analysis
    • Patient Experience (PX)
    • Customer Experience (CX)
    • Training
  • Industries
    • Medical & Pharma
    • Hospitality
    • Delivery and Courier
    • Auto
    • Fuel Retail
    • FMCG
    • E-commerce
    • Fashion
    • Banking
    • DIY
  • About us
  • Mystery Shoppers
  • Blog
  • Contact
  • English
    • Română
    • English
Request an offer
  • Services
    ▼
    • Mystery Shopping
    • Retail Audit
    • Price Monitoring
    • Competitive Analysis
    • Patient Experience (PX)
    • Customer Experience (CX)
    • Training
  • Industries
    ▼
    • Medical & Pharma
    • Hospitality
    • Delivery and Courier
    • Auto
    • Fuel Retail
    • FMCG
    • E-commerce
    • Fashion
    • Banking
    • DIY
  • About us
  • Mystery Shoppers
  • Blog
  • Contact
  • English
    ▼
    • Română
    • English

Request a customized offer!

Schedule a meeting with one of UpVenta’s representatives to discuss how our services can assist in improving customer experience within your company.​

    *Name

    *Phone

    *Email

    *Company

    Industry

    Service

    Message

    Terms and Conditions

    Consent Regarding Terms of Use

    The use of the website www.upventa.ro is subject to specific terms of use that constitute a legal agreement between you and Upventa SRL. By using this website, you confirm that you have read, understood, and accepted the legal commitment outlined in these Terms of Use, as well as all applicable laws and regulations governing this site.

    Please read these Terms of Use carefully before accessing this website. If you do not agree with the stated terms, please do not use this site.

    These Terms and Conditions represent the agreement between Us (Upventa) and You (Client/Respondent). No other individual has the right to benefit from, invoke, or rely upon this document. This agreement is binding upon you, and by using our website, our services, or filling out a contact form, you agree to comply with these Terms and Conditions.

    By accessing, visiting, browsing, filling out a contact form, or engaging in any other activity on our website and/or in connection with Upventa, you agree to comply with the following obligations:

    • Use this website exclusively for completing a contact form or for informational purposes.
    • Provide accurate, truthful, complete, and up-to-date information.
    • Respect intellectual property rights related to any content found on our website.
    • Refrain from any actions that could cause damage to our website. Otherwise, we reserve the right to take legal action to recover any damages incurred.
    • We reserve the right to block access to any Client/Respondent who violates these obligations, report illegal or harmful actions to the competent authorities, and initiate legal proceedings to recover damages, including legal expenses.
    1. Content

    The studies and research presented on this website are considered public domain and, therefore, cannot be used—either partially or in full—without proper attribution. Any use must include: the date of publication, the entity that commissioned the study, the methodology used, a link to the Upventa website, where the original information can be accessed directly.

    Upventa does not assume responsibility for any third-party use or interpretation of its studies. However, if any misuse or misrepresentation occurs—such as inappropriate, misleading, offensive, or false interpretations, or the use of studies for commercial purposes—Upventa reserves the right to take legal action and/or issue public corrections to clarify the information.

    Upventa reserves the right to adjust the content, structure, and access methods of the website to align with updates to its products, services, and offers, as well as internal policies. Continued use of the website, including filling out contact forms, is considered as acceptance of these terms.

    If there are any modifications to these Terms and Conditions, Upventa will notify the Client/Respondent, and continued use of Upventa’s services will only be possible upon acceptance of the updated Terms and Conditions.

    2. Links and External Websites

    This website may contain links to third-party websites that are owned and operated by external providers (referred to as “external websites”).
    Upventa does not assume responsibility for these external websites, including their availability, their privacy policies ,their content, including webcasting, or other forms of transmitted media. Additionally, Upventa has no control over the information, policies, or services provided by these external websites.

    3. Copyright Rights

    The content, design, text, images, logos, graphic elements, interfaces, buttons, icons, audio and video clips, as well as their selection and arrangement, are the exclusive property of Upventa or its content providers and are protected under Romanian copyright law.
    All software elements used on this website are the property of Upventa or its software providers and are protected under Romanian law, as well as other applicable international laws and treaties.
    Users of this website are not permitted to transmit or post any content that infringes copyright or other intellectual property rights.
    You are not allowed to: use, download, upload, print, display, copy, reproduce, republish, license, post, transmit, or distribute any information from this website, in whole or in part, without our prior written consent.

    4. Eligibility

    Access to our website, its content, and Upventa’s products and services is granted only if: (1) You are over 18 years old and/or have full legal capacity, (2) You agree to these Terms and Conditions and the policies referenced herein, (3️) You provide real, complete, and up-to-date contact information. In some cases, to access some or all of Upventa’s services and/or products, you may be required to provide proof that you meet these eligibility criteria, such as identification or contact details.

    5. Limitation of Liability

    While Upventa strives to keep the information, materials, and processes on the website as accurate and up-to-date as possible, we make no guarantees regarding the website, its content, software elements, functions, processes, or any other materials available on the site.
    Upventa does not warrant that access to the website will be uninterrupted, error-free, or free from viruses. Documents, information, and graphics published on this website may contain technical errors. Upventa assumes no legal responsibility for any errors or omissions related to any service provided on this website. The information on this site may be modified, removed, or updated at any time without prior notice and for any reason.
    All materials and information are intended solely for informational purposes. Any content accessed, downloaded, or otherwise obtained through the use of this website is used at your own discretion and risk. Upventa shall not be held liable for any damage to your computer system or loss of data resulting from downloading or using any content from the website. By using this website, you assume full responsibility for any reliance on the information provided. No legal action or claims can be made against Upventa regarding any disputes arising from the use or reliance on this website or any of its information.

    6. Online Conduct

    Any behavior that, in Upventa’s sole discretion, restricts or prevents another user from accessing or using the Upventa website is strictly prohibited.
    By using this website, you agree to use it solely for lawful purposes and in compliance with the following restrictions.
    You agree not to post or transmit any material on the website that is: 1. Illegal, abusive, harmful, threatening, vulgar, harassing, defamatory, obscene, sexually explicit, or promoting hatred 2.Racially, ethnically, or otherwise discriminatory 3.Encouraging criminal behavior, civil liability, or violating any applicable local, national, or international laws

    7. Indemnification

    You agree to indemnify and hold Upventa and its employees harmless against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorney fees and legal costs, that result from or are caused by: your violation of these Terms of U, your infringement or non-compliance with third-party rights, including intellectual property rights
    This indemnification applies to any legal claims or disputes arising from your use of the website or failure to comply with these terms.

    8. Data Collection

    Our website processes personal data provided by you or collected from other sources following national and European data protection laws, including the free movement of such data.
    By visiting, browsing, and/or using this website, placing orders, or interacting with us through any means of communication, you agree to the processing of your personal data and information.
    Additionally, you confirm that all personal data and information you provide to us are accurate, complete, and up-to-date. If the data does not belong to you, you declare that you have obtained prior written consent from the individual whose data you are submitting, or that you are transmitting the data on another legal basis in accordance with Regulation (EU) 2016/679.
    During your browsing session on the website, some of your user information may be collected actively (such as your name and email address) or passively (information that you did not actively provide), such as:
    • Your browser type
    • Domain name
    • IP address
    • Pages visited
    • Duration of your visit
    This data is collected through various technologies, including IP addresses, cookies, and internet tags, solely to improve the website experience. No collected information is shared with third parties for advertising or any other purposes.
    If you process personal data of individuals using our services and/or products, either as a data controller or as a data processor authorized by the controller, you agree to comply with all applicable data protection laws, including the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals regarding the processing of personal data and the free movement of such data, which repeals Directive 95/46/EC (General Data Protection Regulation – GDPR).

    9. Third Parties

    We do not endorse or assume responsibility for any content, advertisements, products, or services mentioned or available through third-party websites.
    Any transaction between you and any third party found on or through our website, including: payments,product or service delivery, terms, conditions, warranties, or agreements associated with such transactions, are exclusively between you and the respective entity. Therefore, we do not assume any responsibility for any loss or damage of any kind that may result from such interactions.

    10. Force Majeure

    Neither party shall be held liable for failing to fulfill or improperly fulfilling its contractual obligations if this is caused by an event of force majeure.
    Force majeure is defined as an unforeseeable event, beyond the control of the parties, and unavoidable. If such an event persists for more than 15 days from the date of its occurrence, either party has the right to notify the other party of the automatic termination of the contract, without any obligation to pay damages or compensation.

    11. Fraud

    Upventa does not request confidential information such as bank card details or personal passwords from Clients/Respondents through any means of communication (email, phone, SMS, etc.). The Client/Respondent assumes full responsibility for disclosing their confidential information to third parties.
    Upventa disclaims any liability if a Client/Respondent is harmed in any way by a third party claiming to represent Upventa or acting on its behalf. Clients/Respondents are encouraged to report such fraudulent attempts using Upventa’s official contact details. Upventa does not engage in spam. Any Client/Respondent who has voluntarily provided their email address on the website has the option to unsubscribe from receiving newsletters or other promotional/commercial communications. All communications sent by Upventa via electronic means (e.g., email) will include complete and verifiable identification details of the sender or direct links to such information at the time of transmission.

    12. Confidentiality

    The Client/Respondent agrees and guarantees to maintain the confidentiality of “Confidential Information,” prevent its disclosure to third parties, and not use it for any purposes other than those mutually agreed upon.
    Confidential Information may be provided in written, visual, electronic, or verbal format and may or may not be explicitly marked as confidential.
    The Client/Respondent is strictly prohibited from sharing Upventa’s Confidential Information with any third party. If a Client/Respondent discloses “Confidential Information” to any entity (public or private) without a legitimate interest, Upventa reserves the right to take legal action to recover any damages resulting from such disclosure.

    Terms and Conditions

    Read now

    Privacy Policy

    Read now

    Cookies Policy

    Read now

    Contact us

    E: [email protected]
    P: +40 (768) 494 233

    • Follow
    • Follow
    • Follow

    Useful Information

    Blog
    About Us
    Mystery Shoppers
    Contact

    Services

    Mystery Shopping
    Retail Audit
    Price Monitoring
    Competitive Analysis
    Patient Experience (PX)
    Customer Experience (CX)
    Training

    Industries

    Medical & Pharma
    Hospitality
    Delivery and Courier
    Auto
    Fuel Retail
    FMCG
    E-commerce
    Fashion
    Banking
    DIY

    ©2025 UPVENTA, all rights reserved.

    Terms and conditions
    Privacy Policy
    Cookies Policy